Help Centre

FREQUENTLY ASKED QUESTIONS

TAPP 2 TWIST

WHY IS TAPP 2 BETTER THAN OTHER FILTERS?

WHY SHOULD I DRINK FILTERED TAP INSTEAD OF BOTTLED WATER?

WHAT CONTAMINENTS DOES TAPP 2 REMOVE FROM MY DRINKING WATER?

HOW DOES THE TAPP WATER FILTER WORK?

CAN I TASTE THE WATER BEFORE I ORDER?

WILL I HAVE ENOUGH WATER PRESSURE?

CAN MY WATER PRESSURE BE TOO HIGH?

CAN I WASH DISHES WITH THE SAME TAP?

WHERE CAN I SEE REVIEWS FOR TAPP 2 TWIST?

WHAT ARE THE NUMBERS FOR ON THE TOP OF TAPP 2 TWIST?

DOES MY FREE GOVERMENT AERATOR FIT TAPP 2 TWIST

WHAT IS TAPP 2 MADE OUT OF AND WHY IS IT BIODEGRADABLE?

CAN I GET GOVERNMENT ASSISTANCE TO BUY A TAPP?

HAS TAPP BEEN INDEPENDENTLY TESTED?

TAPP 2 CLICK

WHAT IS THE DIFFERENCE BETWEEN TWIST AND CLICK?

TAPP 1S Shower Filter

HOW DO I FIT THE TAPP 1S?

WHAT IS INSIDE THE TAPP1S?

MYTAPP APP

WHAT IS THE MYTAPP APP?

FILTER REFILLS

WHY DO I HAVE TO CHANGE FILTERS EVERY 3 MONTHS?

WHAT IS THE CAPACITY OF THE FILTER REFILLS

HOW DO I KNOW WHEN TO REPLACE THE REFILL CARTRIDGE?

HOW DO I CHANGE THE FILTER REFILL?

HOW CAN I DISPOSE OF MY TAPP 2 REFILL CARTRIDGES?

FITTING YOUR TAPP

HOW DO YOU FIT THE TAPP 2 TWIST?

WILL THE FILTER FIT ON MY TAP AT HOME?

I AM UNABLE TO REMOVE THE AERATOR FROM MY TAP - WHAT NOW?

CAN YOU FIT TAPP 2 TWIST FOR ME?

CAN YOU SUPPLY A NEW MIXER?

CAN I FIT TAPP 2 TWIST UNDER MY SINK?

DELIVERY, PAYMENT AND WEBSITE ORDERING

HOW CAN I BUY TAPP 2 TWIST IN MALTA?

WHY DO YOU NEED MY EMAIL ADDRESS TO ORDER?

CAN I PAY CASH ON DELIVERY OR CARD?

CAN I COLLECT MY ORDER FROM YOU?

HOW DO YOU DELIVER?

HOW LONG DOES DELIVERY TAKE?

WHAT IF I AM NOT AT HOME AT THE TIME OF DELIVERY?

RETAIL STOCKISTS

IS TAPP2 AVAILABLE FROM RETAIL SHOPS IN MALTA?

RETURNS AND REFUNDS

RETURNS & REFUNDS

COMMERCIAL

CAN I GET MY VAT NUMBER ON AN INVOICE?

IS TAPP 2 TWIST CERTIFIED IN THE EU

SHARE AND GIVE

WHAT IS SHARE & GIVE?

HOW DO I CLAIM MY STORE CREDIT?

HOW TO I HAVE MY STORE CREDIT PAID TO AN NGO OR SCHOOL?

CAN I CHANGE MY DISCOUNT CODE?

WHAT INFORMATION CAN I SHARE WITH MY CODE?

ANNUAL SUBSCRIPTION SERVICE

HOW DOES THE ANNUAL SERVICE MODEL WORK FOR TAPP 2?

CAN I CANCEL THE SUBSCRIPTION AT ANY TIME?

SUSTAINABILITY

IS TAPP WATER (MALTA) LTD CONTRIBUTING TO A CIRCULAR ECONOMY IN MALTA?

HOW DO YOU OFFSET CO2 PRODUCED IN TAPP WATER MALTA?

DOES TAPP WATER (MALTA) LTD PAY TAX IN MALTA?

ARE TAPP PRODUCTS TESTED ON ANIMALS?

HOW DO YOUR SUPPLIERS SEE SUSTAINABILITY?

SOCIAL IMPACT

WHAT ACTIONS HAVE TAPP WATER TAKEN TO HAVE SOCIAL IMPACT IN 2020

TAPP WATER GLOBAL

IS TAPP WATER ONLY IN MALTA?

I CANNOT FIND MY QUESTION - CAN YOU HELP?

HOW CAN I GET SOME HELP?


Net Orders Checkout

Item Price Qty Total
Subtotal €0,00
Shipping
Total

Shipping Address

Shipping Methods