Help Centre

FREQUENTLY ASKED QUESTIONS

TAPP 2 TWIST

WHY IS TAPP 2 BETTER THAN OTHER FILTERS?

WHY SHOULD I DRINK FILTERED TAP INSTEAD OF BOTTLED WATER?

WHAT CONTAMINENTS DOES TAPP 2 REMOVE FROM MY DRINKING WATER?

HOW DOES THE TAPP WATER FILTER WORK?

HOW DO YOU FIT THE TAPP 2 TWIST?

I AM UNABLE TO REMOVE THE AERATOR FROM MY TAP - WHAT NOW?

WILL THE FILTER FIT ON MY TAP AT HOME?

CAN YOU FIT TAPP 2 TWIST FOR ME?

CAN I TASTE THE WATER BEFORE I ORDER?

WILL I HAVE ENOUGH WATER PRESSURE?

CAN MY WATER PRESSURE BE TOO HIGH?

CAN I WASH DISHES WITH THE SAME TAP?

HOW DO I KNOW WHEN TO REPLACE THE REFILL CARTRIDGE?

HOW DO I CHANGE THE FILTER REFILL?

HOW CAN I DISPOSE OF MY TAPP 2 REFILL CARTRIDGES?

WHAT IS TAPP 2 MADE OUT OF AND WHY IS IT BIODEGRADABLE?

WHERE CAN I SEE REVIEWS FOR TAPP 2 TWIST?

HOW CAN I BUY TAPP 2 TWIST IN MALTA?

DELIVERY, PAYMENT AND WEBSITE ORDERING

HOW DO YOU DELIVER?

HOW LONG DOES DELIVERY TAKE?

WHAT IF I AM NOT AT HOME AT THE TIME OF DELIVERY?

CAN I COLLECT MY ORDER FROM YOU?

CAN I PAY CASH ON DELIVERY OR CARD?

WHY DO YOU NEED MY EMAIL ADDRESS TO ORDER?

RETAIL STOCKISTS

IS TAPP2 AVAILABLE FROM RETAIL SHOPS IN MALTA?

RETURNS AND REFUNDS

RETURNS & REFUNDS

COMMERCIAL

CAN I GET MY VAT NUMBER ON AN INVOICE?

IS TAPP 2 TWIST CERTIFIED IN THE EU

SHARE AND GIVE

WHAT IS SHARE & GIVE?

ANNUAL SUBSCRIPTION SERVICE

HOW DOES THE ANNUAL SERVICE MODEL WORK FOR TAPP 2?

CAN I CANCEL THE SUBSCRIPTION AT ANY TIME?

SUSTAINABILITY

IS TAPP WATER (MALTA) LTD CONTRIBUTING TO A CIRCULAR ECONOMY IN MALTA?

HOW DO YOU OFFSET CO2 PRODUCED IN TAPP WATER MALTA?

DOES TAPP WATER (MALTA) LTD PAY TAX IN MALTA?

I CANNOT FIND MY QUESTION - CAN YOU HELP?

HOW CAN I GET SOME HELP?


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