Help Centre

FREQUENTLY ASKED QUESTIONS

TAPP EcoPro (the new name for TAPP 2 Twist)

WHY IS TAPP ECOPRO BETTER THAN OTHER FILTERS?

WHY SHOULD I DRINK FILTERED TAP INSTEAD OF BOTTLED WATER?

WHAT CONTAMINENTS DOES TAPP ECO PRO REMOVE FROM MY DRINKING WATER?

WHAT IS THE PH OF THE FILTERED WATER

HOW DOES THE TAPP ECOPRO WATER FILTER WORK?

CAN I USE TAPP ECOPRO WATER FILTERS WITH MY BABY?

CAN I TASTE THE WATER BEFORE I ORDER?

WILL I HAVE ENOUGH WATER PRESSURE?

CAN MY WATER PRESSURE BE TOO HIGH?

CAN I WASH DISHES WITH THE SAME TAP?

WHERE CAN I SEE REVIEWS FOR TAPP ECOPRO?

WHAT ARE THE NUMBERS FOR ON THE TOP OF TAPP ECOPRO?

DOES MY FREE GOVERMENT AERATOR FIT TAPP ECOPRO

WHAT IS TAPP ECOPRO MADE OF?

CAN I GET GOVERNMENT ASSISTANCE TO BUY A TAPP?

HAS TAPP ECOPRO BEEN INDEPENDENTLY TESTED IN MALTA?

ECOPRO OR ECOPRO COMPACT?

WHY DO I HAVE TO CHANGE FILTER REFILL CARTRIDGES EVERY 3 MONTHS?

WHAT IS THE CAPACITY OF THE TAPP ECOPRO FILTER CARTRIDGE REFILLS

HOW DO I KNOW WHEN TO REPLACE THE REFILL CARTRIDGE?

HOW DO I CHANGE THE TAPP ECOPRO FILTER CARTRIDGE REFILL?

HOW CAN I DISPOSE OF MY TAPP ECOPRO REFILL CARTRIDGES?

HOW DO YOU FIT THE TAPP ECOPRO?

WILL THE FILTER FIT ON MY TAP AT HOME?

I AM UNABLE TO REMOVE THE AERATOR FROM MY TAP - WHAT NOW?

CAN YOU FIT TAPP 2 TWIST FOR ME?

CAN YOU SUPPLY A NEW MIXER?

CAN I FIT TAPP ECOPRO UNDER MY SINK?

TAPP Ultrafiltration

HAS TAPP ULTRAFILTRATION BEEN INDEPENDENTLY TESTED?

TAPP SHOWER PRO

HOW DO I FIT THE TAPP SHOWER PRO?

WHAT IS INSIDE THE TAPP SHOWER PRO?

WHAT IS THE CAPCACITY OF A TAPP SHOWER PRO?

IS THE TAPP SHOWER PRO FILTER INDEPENDENTLY TESTED?

MYTAPP APP

WHAT IS THE MYTAPP APP?

DELIVERY, PAYMENT AND WEBSITE ORDERING

HOW CAN I BUY TAPP WATER FILTERS IN MALTA?

WHY DO YOU NEED MY EMAIL ADDRESS TO ORDER?

CAN I PAY CASH ON DELIVERY?

CAN I COLLECT MY ORDER FROM YOU?

HOW DO YOU DELIVER?

HOW LONG DOES DELIVERY TAKE?

WHAT IF I AM NOT AT HOME AT THE TIME OF DELIVERY?

RETAIL PARTNERS

ARE TAPP WATER FILTERS AVAILABLE FROM RETAIL SHOPS IN MALTA?

RETURNS AND REFUNDS

RETURNS & REFUNDS

COMMERCIAL

CAN I GET MY VAT NUMBER ON AN INVOICE?

IS TAPP ECO PRO CERTIFIED IN THE EU

GIVE - GET

WHAT IS GIVE-GET?

HOW DO I CLAIM MY STORE CREDIT?

CAN I CHANGE MY DISCOUNT CODE?

WHAT INFORMATION CAN I SHARE WITH MY CODE?

SUSTAINABILITY

IS TAPP WATER (MALTA) LTD CONTRIBUTING TO A CIRCULAR ECONOMY IN MALTA?

HOW DO YOU OFFSET CO2 PRODUCED IN TAPP WATER MALTA?

DOES TAPP WATER (MALTA) LTD PAY TAX IN MALTA?

ARE TAPP PRODUCTS TESTED ON ANIMALS?

HOW DO YOUR SUPPLIERS SEE SUSTAINABILITY?

SOCIAL IMPACT

WHAT SOCIAL ACTIONS HAVE TAPP WATER MALTA TAKEN IN 2020

WHAT SOCIAL ACTIONS HAVE TAPP WATER MALTA TAKEN IN 2021

TAPP WATER GLOBAL

IS TAPP WATER ONLY IN MALTA?

I CANNOT FIND MY QUESTION - CAN YOU HELP?

HOW CAN I GET SOME HELP?