Refund policy

Here at Tappwater we are firmly convinced that all our products fulfil the highest standards of quality.

As a matter of fact, we are that convinced that we even offer you your money back, if you are not satisfied with your Tappwater products.

If, within 45 days following dispatch of your order, you are not satisfied with the product, we offer you your money back.

All you have to do is, within the 45 days following the date of dispatch of your order just contact us to arrange a collection of your product or use the self-service return button.

Products may be returned in the original box and bag that the order arrived in. THis can be placed inside the free return bag that we will send you on request.

Please contact us on hello@tappwater.mt or on Live Chat to let us know you wish to return your product.

Excluded from this refund policy are the following products once they have been used by you: BottlePro.

Once we have received the product, we’ll proceed to refunding the amount of the initial purchase to your credit card. Please bear in mind that the money will take between 5 and 10 working days to appear on your account.

Orders paid by other methods can only be refunded to a bank account.

It’s as easy as that ,if you have any questions please contact us.