Cancellation policy

Subscriptions

1. Conditions of the “Subscription Plan”

1.1 Scope

(a) All distance contracts entered into between TAPP Water (Malta) Ltd and the customer via the TAPP Water (Malta) Ltd online store concerning the “yearly subscription” (or “yearly service” models are governed exclusively by these Terms and Conditions and the General Terms and Conditions for the TAPP Water (Malta) Ltd online store (hereinafter: “General Terms and Conditions”).

(b) If and to the extent that these Terms and Conditions deviate from the General Terms and Conditions, they shall take precedence over the General Terms and Conditions.

1.2 Subject Matter of the Agreement

The “yearly subscription” agreement is an agreement concerning delivery in installments. The subject matter of the agreement is the yearly supply of filter cartridges during the term of the agreement .In the first installment, the customer will receive additionally the main faucet TAPP unit. After one year, new refill filter cartridges will be supplied and the payment method selected by the customer will be billed automatically. The amount of the billing will be according to the amount set out in the initial purchase order.

1.3 Right to withdraw from distance contracts

(a) If the customer is a consumer, he/she shall be entitled to a right to withdraw as set forth in the following Information concerning the Right to Withdraw, provided that the contract has been concluded exclusively by using means of telecommunication, such as by letter, telephone, email or online:

Information concerning the Right to Withdraw

Right to Withdraw

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. To exercise the right of withdrawal, you must inform us (TAPP Water (Malta) Limited, 86 The Office, Leli Falzon Street, Naxxar, Malta or by email at hello@tappwater.mt) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning the goods.

(b) The right of withdrawal does not apply in case of the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

(c) The customer can cancel the “Subscription Plan” at any moment, either via the MyTAPP area on our website or by letting TAPP Water (Malta) Ltd know via letter or e-mail.

1.4 Delivery and shipping fees

The shipping fees generated by the shipment of the filter cartridges in the context of the yearly subscription model shall be borne by TAPP Water (Malta) Ltd. Only the cost of special delivery procedures or special packaging requested by the customer shall be borne by the customer.

1.5 Retention of Title

(a) TAPP Water (Malta) Ltd will remain the owner of the filter cartridges of any particular shipment until the remuneration owed for such shipment has been paid in full.

(b) If the customer fails to fully pay the remuneration owed for a particular shipment, TAPP Water (Malta) Ltd shall be entitled, after setting a reasonable additional time period for payment which expires to no avail, to either rescind the contract in part with respect to the affected shipment (first alternative) and/or, at TAPP Water (Malta) Ltd’s choice, to rescind the agreement with respect to shipments that will become due in the future, provided that legal requirements in force are met. Upon rescinding the agreement in part according to the first alternative, TAPP Water (Malta) Ltd will take back any goods that are covered by this retention-of-title clause and, as the case may be, may demand that the customer assign to TAPP Water (Malta) Ltd all claims for surrender of the goods against third parties.

1.6 Right of Termination

A right to terminate the agreement early without cause does not exist. This does not affect the customer’s right to withdraw from the contract (see Sec. 3 General Terms and Conditions). The European Commission provides a platform for the online resolution of disputes (ODR platform). This can be accessed via the following internet address: http://ec.europa.eu/consumers/odr. TAPP Water (Malta) Ltd is neither obliged nor ready to take part in a dispute resolution procedure of the consumer arbitration board.

1.7 If you apply a discount code to your order this will only apply for your first payment of a subscription.