How do I open the housing of my TAPP Water EcoPro Compact to change the refill?

The TAPP Water EcoPro Compact housing is designed for easy, tool-free opening. Typically, you need to locate the release mechanism, which might be a button, a latch, or a twistable section on the side or bottom of the unit. Pressing or sliding this release will allow you to open the housing and access the refill cartridge.

Is there a specific button or latch I need to look for?

Yes, the EcoPro Compact usually has a clearly marked button or sliding latch that you need to press or slide to release the housing. Examine the sides and bottom of the unit for a small, often colored, button or a sliding switch. Refer to your product manual for the exact location and appearance of the release mechanism on your specific model.

Does the EcoPro Compact housing twist open?

In some variations of the EcoPro Compact, the housing might have a twist-to-open mechanism. Look for markings or arrows indicating the direction to twist the lower section of the unit relative to the upper part. A slight turn should unlock the housing.

I've pressed the button/slid the latch, but the housing isn't opening. What should I do?

Ensure that you are pressing or sliding the release mechanism fully in the correct direction. Sometimes, a slight pressure or simultaneous gentle pulling on the housing might be needed. Avoid forcing it open. If it still doesn't open easily, consult your product manual or contact our customer support for assistance.

Is there a specific orientation I need to hold the unit in to open it?

While not always necessary, it's generally recommended to hold the EcoPro Compact with the refill compartment facing downwards when opening it. This can help prevent the old cartridge from falling out unexpectedly.

Will the housing completely detach from the main unit when opened?

In most cases, the housing of the EcoPro Compact will hinge open or detach partially, allowing you access to the refill cartridge. It is usually not designed to completely separate from the main unit to prevent loss of parts.

Is there a video demonstrating how to open the EcoPro Compact housing?

Yes, we likely have a video guide that shows how to open the EcoPro Compact housing for refill replacement. Please check this page [Link to the video on how to change EcoPro Compact refills on the TAPP Water page] or our support section for visual instructions.

What if I accidentally break the housing while trying to open it?

If you accidentally damage the EcoPro Compact housing, please contact our customer support team. We can assess the damage and advise on the possibility of replacement parts or other solutions.

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Get help | How to open the EcoPro Compact housing

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Get help | How to open the EcoPro Compact housing

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