What is the Tap Water Voucher Scheme?

The Tap Water Voucher Scheme is a government initiative that provides a €100 voucher to eligible, vulnerable households in Malta. The voucher can be exchanged for an activated carbon water filtration system at participating retailers.

Who is eligible for the voucher?

The vouchers are sent automatically by post to approximately 13,000 households that are already receiving energy-related social benefits. No application is needed for this scheme.

How do I get the voucher?

The vouchers are mailed directly to eligible households. They began being sent out on July 1, 2025.

What documents do I need to redeem the voucher?

To redeem the voucher at a retail store, you need to bring the voucher itself and the ID of the voucher holder. If someone else is redeeming it on behalf of the voucher holder, they will need both the voucher holder's ID and their own ID.

What products can I get with the voucher?

The voucher can be used for approved activated carbon water filters. Tappwater EcoPro and EcoPro Compact filters are two of the products that can be obtained through this scheme.

Do I have to pay anything when I use the voucher?

When you exchange the voucher for a Tappwater annual starter pack, you will not have to pay anything at participating retailers, as the voucher covers the full cost up to €100 which is the cost of an annual starter pack that is discounted so there is nothing to pay

Can I use the voucher for filter refills if I already have a Tappwater filter?

Yes, you can exchange the voucher for filter refills if you already own a Tappwater filter.

What's the difference between this voucher scheme and the 60% grant?

The €100 voucher scheme is specifically for vulnerable households and is received automatically. The 60% grant scheme is for other eligible residents who are homeowners and requires them to apply for a rebate on their purchase, with a maximum grant of €100.

How does the retailer get paid?

The retailer will be paid the €100 by the government and will issue a VAT receipt to the voucher holder.

Can I give my voucher to a family member to use?

Yes, a family member can redeem the voucher on behalf of the voucher holder, but they will need to bring both their own ID and the ID of the voucher holder to the retail store.

Get Help | Tap Water Voucher Scheme in Malta 2025

On 1st July the Government Of Malta sent 13,000 Vouchers to Vulnerable Households in Malta and these vouchers with a face value of €100 can be exchanged for Activated Carbon Water Filters at participating retailers.

Each Tap Water Voucher bears a unique QR Code, and the voucher needs to be validated by the retailer for the purchase of the activated carbon water filter.

The TW Tap Water Scheme was announced by the Government in June 2025 A Grant on the Purchase of Activated Carbon Filters – Call 2025/TW Tap Water Scheme – Support for Vulnerable Households

This new scheme is all part of the governments drive to reduce plastic bottles used for drinking water in conjunction with the Water Services Corporation Initiative to encourage people to drink more tap water following substantial investment and improvements in consistency. At www.waw.com.mt water Services specifically highlight the advantages of Activated Carbon Filters like Tappwater.

The retailer will be paid by Malta Government for the amount of 100 euros and will issue a vat receipt to the voucher holder, they will validate the voucher to the ID card of the voucher holder and will need to take a copy of the receipt in the validation process.

Tappwater Filters are valid for this scheme and in collaboration with several retail partners in Malta we are able to offer you incredible value for your voucher.

The two products available are both discounted by the retail partner so that the Tap Water Voucher Scheme holder has no extra payments to make and can simply exchange the voucher for a Tappwater Filter with 1 year of filters.

Tappwater EcoPro Annual Pack

The EcoPro is great for any size of household up to 7 people providing clean tasty drinking water with each filter lasting 3 months, so 4 filters a year each delivering up to 1,200L

RRP is €119 so exchanging a voucher for this pack gets you a discount of €19 and a whole year of great tasting water

4 Filter Refills Next Year will cost just €69 for a pack of 4 filters, saving money in comparison to filter jugs and giving you much more filtered water (Jugs just give you 150L per filter!) Better still no more expensive and time consuming plastic bottles.

More details on Tappwater EcoPro Water Filter

Tappwater EcoPro Compact Annual Pack

The EcoPro Compact is great for 1 or 2 persons in a household providing clean tasty drinking water with each filter lasting 2 months, so 6 filters a year each delivering up to 300L

RRP is €114 so exchanging a voucher for this pack gets you a discount of €14 and a whole year of great tasting water

6 Filter Refills Next Year will cost just €59 for a pack of 6 filters, saving money in comparison to filter jugs and giving you much more filtered water (Jugs just give you 150L per filter!) Better still no more expensive and time consuming plastic bottles.

More details on Tappwater EcoPro Compact Water Filter

Where to exchange your vouchers

Vouchers can be exchanged at participating retailers, new retailers are joining the scheme every week and we will keep this list updated.

Ħ’Attard	S&S Hardware	Corner of Triq L-Insolja & Triq Santa Katerina	99876666
Ħal Balzan	ReRoot	54, Vjal Bon Pastur,	99260988
Birżebbuġa	Tarcisio Caruana	Triq Santa Katarina 4-8,	21651179
Il-Mosta	Naturasi	Constitution Street	21446556
Pembroke	PHS-Pembroke Hardware Stores	9 Madre Margerita De Brincat, Pembroke	21371378
Valletta	Loop.MT	42 Triq Melita	79822886
Rabat (Gozo)	Naturali	Triq Fortunato Mizzi	27694084

Common Questions

What if the voucher holder cannot leave the house?

The voucher holder can give their ID and Voucher to a family member who can exchange on their behalf, this person will need their own ID available

What do I need to bring with me to the retail store to exchange my voucher?

You will need the voucher, the ID of the voucher holder and your ID if you are not the voucher holder.

I already have a Tappwater filter, can I exchange the voucher for filter refills?

Yes you can

Will Tappwater fit my mixer?

Most mixers have an aerator in the end of the mixer which is round and can have threads inside and outside the aerator, we have adapters for both. the standard adapter supplied in the annual starter packs of both products available under the Tap Water Voucher Scheme fits 80% of mixers with a standard M24 aerator.

If you have any doubt just send a picture of your mixer by WhatsApp to +35699866142 and we can soon tell you

Do I have to pay anything?

When exchanging the voucher for an annual starter pack of either EcoPro or EcoPro Compact Chrome you will not have to pay anything at the participating retailers listed.

Will I be able to find filters next year?

Tappwater has been supplying filters for 5 years in Malta and we plan to continue to do this. Tappwater is an international brand present in 50+ countries.