How do I tighten a loose valve connection on my TAPP Water filter?

To tighten a loose valve connection on your TAPP Water filter (EcoPro or EcoPro Compact), first identify the specific connection that is loose. Gently try to tighten it by hand, turning it clockwise. If it's a threaded connection, ensure it's properly aligned before tightening.

Should I use tools to tighten a loose valve connection?

Generally, you should try to hand-tighten any loose valve connections on your TAPP Water filter first. Overtightening with tools can potentially damage the plastic components or strip the threads. Only use tools if hand-tightening is insufficient and with extreme caution, using minimal force.

What if the hand-tightening doesn't fix the loose connection?

If hand-tightening doesn't secure the loose valve connection, carefully inspect the connection for any signs of damage, such as cracks or stripped threads. Also, check if there is a rubber washer or seal present and if it is correctly positioned and in good condition. A missing or damaged washer can cause a loose connection.

Where are the common valve connections that might become loose?

Common valve connections on TAPP Water filters include the point where the filter unit attaches to the tap adapter and the diverter valve that switches between filtered and unfiltered water. Check both of these connections if you notice looseness or leaks.

What if I suspect a damaged rubber washer or seal?

If you suspect a damaged or missing rubber washer or seal is causing the loose connection, you may need to replace it. Contact our customer support team with details about the specific connection and, if possible, a photo. We can advise on the correct type of replacement washer and how to obtain one.

Can I use Teflon tape (PTFE tape) on a loose valve connection?

Teflon tape is typically used to seal threaded connections and might help in some cases where hand-tightening isn't sufficient, especially at the tap adapter connection. However, avoid using Teflon tape on push-fit or quick-connect type valve connections on the filter unit itself, as this could interfere with their intended sealing mechanism.

What should I do if I accidentally overtighten a valve connection?

If you suspect you have overtightened a valve connection and notice any cracking or damage to the plastic, stop immediately. Do not attempt to force it further. Contact our customer support team for advice on how to proceed, as the damaged part may need replacement.

Who should I contact if I cannot tighten a loose valve connection or if it continues to leak?

If you are unable to tighten a loose valve connection effectively or if it continues to leak after trying to tighten it by hand, please contact our customer support team for further assistance. You can find our contact information on our 'Contact Us' page [Link to TAPP Water's Contact Us page] or at the bottom of our website. Providing photos of the loose connection can help us diagnose the issue.

Take our quiz to find out which TAPP filter is for you and save 15% OFF your first order

You can now pay with a Card, BOV App or Revolut

Telephone Orders Monday to Friday 9am to 4pm +356 99866142

Tap Water Grant Scheme with 60% Rebate up to €100

NEW Use your €100 Tap water Voucher here

Get help |How to tighten up a valve connection that is loose

Occasionally you may find that the metal collar on the valve has a gap between the metal and the white plastic where a leak can occur.

Its easy to tighten this with an allen key as shown. Clockwise to tighten.

TAPP Water filters

EcoPro

EcoPro

Regular price From €59,00 EUR

Regular price Sale price From €59,00 EUR
EcoPro Compact

EcoPro Compact

Regular price From €49,00 EUR

Regular price Sale price From €49,00 EUR
ShowerPro Diamond

ShowerPro Diamond

Regular price From €49,00 EUR

Regular price Sale price From €49,00 EUR
Ultra

Ultra

Regular price From €59,00 EUR

Regular price Sale price From €59,00 EUR

1 4

View all

Get help |How to tighten up a valve connection that is loose

TAPP Water filters

Subscribe to our emails